OPSI has therefore made it possible to identify the qualitative factors that allow you to monitor the transport companies efficiency and achieve, with extreme precision, the SLAs required at contract level.

Following conducted analysis and the identification of the KPIs to be monitored, OPSI has identified and implemented a data integration solution that allows:

• receive from the parties involved in the process (Nespresso, fitters, logistics companies) information on orders and the deliveries progress;


• obtain weekly and monthly performance indicators on closing deliveries time;


• invoices control issued by couriers according to shipment type.

The information collected are made available in a Microsoft Power BI dashboard to allow a better interpretation and analysis of the results.

Thanks to OPSI, today Nespresso's shipment analysis process is fully automated and the integration with MS Power BI allows you to apply analysis information criteria to keep the quality standards of the service offered monitored.