OPSI has therefore made it possible to identify the qualitative factors that allow you to monitor the efficiency of transport companies and achieve, with extreme precision, the SLAs required at the contract level.

Following the analysis conducted and the identification of the KPIs to be monitored, OPSI has identified and implemented a data integration solution that allows:

• receive from the parties involved in the process (Nespresso, fitters, logistics companies) information on orders and the progress of deliveries;


• obtain weekly and monthly performance indicators on the timely closing of deliveries;


• control of invoices issued by couriers according to the type of shipment.

The information collected was made available in a dashboard created in Microsoft Power BI to allow a better interpretation and analysis of the results.

Thanks to OPSI, today Nespresso's shipment analysis process is fully automated and the integration with MS Power BI allows you to apply information analysis criteria to keep the quality standards of the service offered monitored.