OPSI Group S.r.l.
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Customer Profile

Nespresso is number one in espresso capsules production and distribution. Its strength? The high quality of its product and service.

Nespresso counts tens of thousands of capsule shipments per month. Has a widespread distribution in every area of ​​Italy and for most reached locations it guarantees delivery within the next working day.

Similar standards involve the need to precisely monitor performance and compliance with delivery times, as well as carry out a careful control of transport costs.

Business Operation

OPSI conducted a shipping processes analysis  in order to identify the process key points and define the monitoring KPIs. The general goal was to create a logistics processes mapping and activities aimed at reconstructing the delivery process.

The highlighted shipping process analysis  is useful for monitoring the efficiency of each shipper involved in the process and measuring its performance. In detail, the first delivery, the second delivery (if any) and the possible return of the goods to the warehouse are monitored.


The benefits of the intervention

OPSI has therefore made it possible to identify the qualitative factors that allow you to monitor the transport companies efficiency and achieve, with extreme precision, the SLAs required at contract level.

Following conducted analysis and the identification of the KPIs to be monitored, OPSI has identified and implemented a data integration solution that allows:

  • receive from the parties involved in the process (Nespresso, fitters, logistics companies) information on orders and the deliveries progress;

  • obtain weekly and monthly performance indicators on closing deliveries time;

  • invoices control issued by couriers according to shipment type.

The information collected are made available in a Microsoft Power BI dashboard to allow a better interpretation and analysis of the results.

Thanks to OPSI, today Nespresso's shipment analysis process is fully automated and the integration with MS Power BI allows you to apply analysis information criteria to keep the quality standards of the service offered monitored.

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